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This study evaluates the effectiveness of a performance-focused methodology for engaging multidisciplinary, frontline healthcare teams in making behavioural changes that improve patient care and health system efficiency. Results include significant declines in average length of stay in hospital and waiting time for surgery, and a dramatic increase in early patient ambulation. Performance-focused methodology using key performance indicators, targets, measurement, and ongoing feedback, supported by non-monetary incentives, can quickly improve healthcare outcomes.
Authors: Werle J, Dobbelsteyn L, Feasal AL, Hancock B, Job B, Makar L, Manning H, Quigley S, Tepplar A, Smith C, Kelly S, Wasylak T
Format: Journal Article
Publication year: 2010
Links: https://doi.org/10.1016/j.hcmf.2010.08.007
Topics: Quality Improvement