May 302017

Healthcare Improvement Manager

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Job Type:                  Full time, One Year Term

Hours of Work:       38.75 hours per week

Salary Range:           $65,000 – $90,000


Posted:                        May 30, 2017


The Organization

The Alberta Bone & Joint Health Institute is a highly respected not-for-profit organization whose strength is turning knowledge into better care for people with bone and joint health conditions. The Institute uses the best evidence available to develop innovative products and concepts that improve health care service delivery.

The Institute provides consulting services to help health care agencies and providers implement change, measure results, and improve the quality of care for Albertans suffering from bone and joint injuries and disorders. These services include designing and evaluating evidence-based continuums of care, brokering the relationships required to advance bone and joint health care, providing project management services, and supporting both change management and the implementation of continuums of care.

The Institute works closely with its valued partners, including the Bone and Joint Health Strategic Clinical Network, a provincial multidisciplinary group under Alberta Health Services responsible for improving population and public health for all Albertans in the area of bone and joint health. The Bone and Joint Health Strategic Clinical Network is the primary sponsor of most of the Institute’s ongoing clinical design and quality improvement initiatives.

Nature of Work

Reporting to the Director Operations, the Healthcare Improvement Manager will assume management of specified projects and provide implementation and change management support as appropriate. The successful incumbent will act as a champion in the promotion and adoption of evidence-based best practices in bone and joint care continuums and will have frequent interactions with multiple stakeholders, including government agencies, health administrators, and medical professionals.

Day travel throughout Alberta is required, with occasional overnight travel a possibility.

Primary Purpose

Operating within a team environment and supported by clinical design, measurement and evaluation services, the Healthcare Improvement Manager’s responsibilities may include:

Project Planning

  • Develop scope statements, project plans and status reports
  • Support working group co-chairs in defining objectives and work plans
  • Assess operational impacts and risks
  • Determine resources needed for implementation
  • Record progress against deliverables
  • Track project expenditures against budget
  • Report findings/outcomes with key stakeholders

Coordination of Project Activities

  • Identify existing business and patient process flows:
    • Document current services delivery
    • Document current resource use and cost expenditures
  • Compare new care standards to existing services:
    • Develop systematic evaluation processes
    • Develop measurement frameworks to guide data collection, analyses and reporting
    • Evaluate new care continuum standards
  • Ensure all actions are aligned with the Institute’s strategic direction, ethics, values, and professional standards
  • Practice financial stewardship through responsible fiscal management and track project progress against budget
  • Commit to sustaining and growing the Institute, its vision, values and contribution to the well being of the community
  • Effectively promote the vision and mission of the Institute to all stakeholders, including the      public
  • Continually enhance the Institute’s public profile, image and reputation by being visible in the community


  • Ability to adapt communication style to multiple different levels (frontline, executive)
  • Effectively produce multiple different levels of reporting on an ongoing basis including
    • Monthly status reports
    • Project Presentations (PowerPoint)
    • Year-end reports
    • Promotional material
  • Ability to review administrative data and interpret results based on audience type and need.


  • Accountable for the end-to-end management of multiple deliverables related to health care projects as assigned
  • Oversee the initial planning of the project scope and timelines
  • Prepare project budgets
  • Ensure project timelines and deliverables are completed in accordance with defined timelines and acceptance criteria
  • Participate in quality assurance processes
  • Build and manage relationships with key stakeholders

Qualifications/ Expertise

  • Post-secondary degree; Project Management Professional designation would be an asset
  • Minimum 5 years experience in successful project management/change management; relevant experience in the health care industry would be helpful
  • Experience should include:
    • Project management
    • Strategic Planning
    • Implementing change
    • Relationship building
    • Process analysis/failure root cause identification
  • Familiarity with lean, six sigma or other quality improvement methodologies
  • Experience with statistical process control methodologies and/or reviewing statistical analyses would be an asset
  • Fluent in English with excellent verbal and written communication skills
  • Ability to multi-task and work in fast paced dynamic environment with competing deadlines
  • Effective and strong organizational and problem solving skills
  • Ability to exercise tact, discretion and good judgment
  • Ability to prioritize multiple requests to complete deliverables on time and within budget
  • Ability to work with teams of people from diverse scientific and professional backgrounds
  • Valid drivers’ license as travel throughout Alberta will be required
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